Returns and Refunds Policy

Refunds, returns, rescheduling, late arrivals and no shows

For “Dated bookings purchased”:

No refunds will be processed.
Rescheduling of Your dated booking is permitted up to 48 hours prior to Your appointment.

Rescheduling of Your dated booking within 24 hours of Your appointment will attract a R 250 rescheduling fee per guest.

Late arrivals will result in reduced treatment time. Please arrive 10 mins earlier to allow for changing and completion of client forms.

No shows for dated bookings will result in 100% forfeiture. No refunds will be processed

for “Products purchased”:

Our goal is to ensure that you are the happiest customer at all times, however, in the event that your product is defective or damaged, you may return it to us for a replacement item. No refunds will be processed

Damaged or defective purchases must be returned within 7 days of delivery

Please keep in mind that for hygiene reasons, we cannot accept returns if the products have been opened – all tamper seals, and original packaging needs to be intact and in its original condition.

The items are your responsibility until they arrive back with us.

All return costs are for your own account.

If you need to exchange an item, send us an email at and deliver your item to: The Indigo Spa, 3 Forssman Close, Barbeque Downs, Kyalami, South Africa, 1684